News

Excellent response to this year's QCIF survey

 
16/05/2018

A growing number of researchers have indicated that QRIScloud is becoming an increasingly critical component in helping them to deliver research outcomes.

This positive feedback was gleaned from the almost 280 responses from QRIScloud users and research leaders who participated in this year’s QCIF survey.
 
Many researchers said QRIScloud was a useful, largely reliable service with excellent support. One UQ researcher said: “QCIF provides world-class eResearch services and support that can drastically increase productivity, collaboration and stewardship of research outputs.”
 
“I have 100% peace of mind that my data is securely stored,” said a USQ researcher about QRIScloud.
 
QCIF recorded a survey ‘Net Promoter Score’ of 34.4, which continues to build on the 2017, 2016 and 2015 scores of 31.2, 23.2, and 8.0 respectively.   
 
The quality of the feedback was excellent and helps us understand:

  • how we are helping users achieve their research outcomes
  • how we can continue to improve users’ experience with QRIScloud
  • what future services, features, and capabilities users are looking for us to deliver. 

On the continuous improvement front, the survey responses highlighted the following key themes for us to focus on:

  • Improve service descriptions to clarify how services can be used for different use cases.
  • Increase training offerings to help users make the best use of services.
  • Improve the setup and use of Nextcloud.
  • Reduce the amount of downtime of services.
  • Reduce the amount of time it takes to approve requests for resources.
  • Improve software support and available capacity on HPC clusters.

QCIF’s service delivery team has begun working on a number of these requests and looks forward to continuing efforts to deliver improved services and user experiences with QRIScloud.
 
We would like to thank all those who took the time to respond to our survey. To deliver further feedback, please contact Service Delivery Manager Stephen Bird: This email address is being protected from spambots. You need JavaScript enabled to view it..
 
If you would like to participate in next year’s survey, please ensure you have registered for a QRIScloud account.